Bannatyne Health Club & Spa - Charlton House

Bannatyne Health Club & Spa - Charlton House รีวิว, Shepton Mallet

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ร้านอาหาร
52 ภายใน 5 กม.
สถานที่ท่องเที่ยว
38 ภายใน 10 กม.

4.0
306 รีวิว
ดีเยี่ยม
142
ดีมาก
73
ธรรมดา
42
แย่
25
แย่มาก
24

Adam S
1 ผลงาน
Terrible - Steer clear
พ.ย. ค.ศ. 2021 • คู่รัก
Terrible experience. Dated and shabby hotel. 25 minute massage finished within 9 minutes. Breakfast average. Staff don’t seem to want to be there and no response to a complaint issued three weeks ago.
เขียนเมื่อ 25 พฤศจิกายน ค.ศ. 2021
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charlie o
13 ผลงาน
Spa and brunch day
Booked a lovely brunch spa day for my friends birthday. The spa and treatments could not fault everyone was superb and friendly.
How ever when going for brunch. The staff were not as friendly. My friend ordered a full English no toast that was extra. I ordered a avacado poached egg and this was on sour dough bread. My portion was tiny only one egg. The lady ordered the same next to me and hers was a lot bigger. I also ordered a caramel latte. Was told it was £4.50 which was fine until it came in a tiny cup. When coming to pay for extras on bill was charged for a normal coffee surly this was included in the the price as my friends tea was not added on the bill.
เขียนเมื่อ 10 พฤศจิกายน ค.ศ. 2021
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Penm
Wiltshire, UK11 ผลงาน
Spa day ruined
ต.ค. ค.ศ. 2021 • เพื่อนๆ
Spa day completely ruined.......The day started off well, the lady who did my treatment was amazing, I think her name is Emily. Got some lunch, the food was lovely, great setting.......Got into the spa area and a group of kids turn up (I think they must of been 18, one female at least 40), being very boisterous, splashing everyone, they even good high tempered when asked, politely, to stop splashing. This is a hydrotherapy pool, not a leisure centre swimming pool. They even started shouting and swearing, bullying guests. Several staff were informed, by several people and nothing was done........Shame you can't choose the other guest, but I will choose what spa's I will be going to in the future, it will not be this one.I will not be returning and I do not recommend coming to this spa!
เขียนเมื่อ 28 ตุลาคม ค.ศ. 2021
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Thank you for your review of the spa. We have very strict policies in place and do not permit children in our spa under the age of 18. The situation that you described is not the positive ambiance that many of our guests experience when visiting the spa. We apologize that guests behaviour affected your visit but, is not a representation of your experience given by the spa and hotel staff which you mentioned was 'lovely'. You mentioned that the staff did not do anything and that is incorrect. Our deputy general manager along with our maintenance manager spoke to the spa guests and they quietened down. We apologize that you will not be returning based purely on the guests behaviour. This review is not a reflection of the spa or hotel services that were given. Kind regards Suzanne
เขียนเมื่อ 31 ตุลาคม ค.ศ. 2021
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Sammii21
Somerset17 ผลงาน
Chilled out blissful spa day ⭐️⭐️⭐️⭐️⭐️
ต.ค. ค.ศ. 2021 • เพื่อนๆ
Amazing spa day. It’s a wonderful place and so relaxing. The spa staff were lovely, the lady of spa reception was really nice and friendly. My therapist was just wonderful, had a deep tissue massage.
If you want a lovely chilled out day, this is your place. ⭐️⭐️⭐️⭐️⭐️ from me!
Thank you 🙏🏻
เขียนเมื่อ 10 ตุลาคม ค.ศ. 2021
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We are thrilled that you enjoyed your stay with us and your treatments at the spa. Your positive comments we will pass onto the team. We look forward to welcoming you back again soon Kind regards Suzanne
เขียนเมื่อ 13 ตุลาคม ค.ศ. 2021
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Bruce C
Ivybridge, UK2 ผลงาน
Very disappointing experience
ก.ย. ค.ศ. 2021
Very disappointed!Room was scruffy food was poor(wife actually got food poisoning .When I told the receptionist she said sorry to hear that !
I thought she might have wanted more information to relay to the chef.
Hotel In desperate need of maintenance throughout, the chair in our room belonged on the tip.
Paid 225 pounds per night,menu choice was diabolical (4 basic choices !)
Reception staff were good although they charged my card 3 times.
Well overpriced for the standard offered.
Such a bad experience that we cancelled 2 nights and returned home early
เขียนเมื่อ 16 กันยายน ค.ศ. 2021
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We appreciate you taking the time to post a review and we apologize for the issues you encountered. We hope that your wife is recovering from her food poisoning. We comply to very strict guidelines of food preparation and inspections at our restaurant and kitchen. Currently our Head Chef and myself are reviewing new menus that he has created and releasing a new Autumn/Winter menu very shortly that has an increased selection. We recognize that the current menu does not showcase the wonderful culinary skills of our team and improvements to this will be made. The other points your mentioned on the hotel are warranted and after an exceptionally busy summer there is complete focus from myself and the team on the details and improvements on the maintenance and the upkeep of the hotel. Once again we appreciate you staying with us and we take your feedback very seriously. Kind regards Suzanne
เขียนเมื่อ 2 ตุลาคม ค.ศ. 2021
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Jo
1 ผลงาน
Spectacularly inept
ส.ค. ค.ศ. 2021 • คู่รัก
Absolutely beyond annoyed! Booked dinner for 2 over 2 months ago for my partner's birthday even confirmed booking one month prior. 1pm on the day 27th Aug (bank Holiday weekend) they cancelled saying restaurant closed due to staff shortages. I called back an hour later asking to book for dinner to the told they were fully booked! So NOT CLOSED!!! When I asked why my booking had been cancelled at such short notice the lame excuses started! Spoke to restaurant manager who could only say I understand your disappointment and where will you get a booking at such short notice on a bank holiday weekend never mind the fact it was my partner's birthday and I was going to use my Christmas present towards the bill! So not only have the spoilt my partner's birthday they've managed to spoil my Christmas present too! Requested refund of voucher as obviously they will only cancel any future bookings and how could I trust them! Guess they don't care about the locals......

Don't book for anything special as they have no issue cancelling leaving absolutely no time to arrange anything else and are more than happy to lie to you...
เขียนเมื่อ 29 สิงหาคม ค.ศ. 2021
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Terence T
20 ผลงาน
Great spa....but disappointed overall
ส.ค. ค.ศ. 2021 • คู่รัก
Excellent spa facilities and treatments.
Room was spacious with a nice bathroom but spoilt by a huge water stain on the ceiling.
The shabby chic, reclaimed furniture works as a concept but some of the items are a bit shoddy, including a lop-sided settee with missing casters.
Parts of the hotel also desperately need some decorating/TLC.
What really let the visit down was the restaurant/bar.
Poor service, which I would not blame on the individual staff but on the management of them.
Odd menu with 2 fish dishes and 2 beef/steak dishes but no chicken, pork, lamb, pasta.
I ordered fish which came only with 4 very thin carrots and one spring onion!
Luke warm coffee.
Such a shame as the spa was excellent and the venue has many attributes and huge potential.
But just not hitting the mark at the moment.
เขียนเมื่อ 3 สิงหาคม ค.ศ. 2021
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GemRVN
Wiltshire, UK213 ผลงาน
Spa package stay - food let's the experience down
ก.ค. ค.ศ. 2021 • คู่รัก
We stayed here as part of a spa package. The hotel itself is beautiful - old country decor. All the staff we came into contact with were friendly. Our room was comfortable and clean. The reason that we haven't given it 5 stars was the food - my partner ordered confit potato for starter. It was literally a cold potato with creme freche drizzled on top. The steak and chips (and the chips didn't look homemade more like oven cooked) was nothing particularly special - and considering an extra £5 was charged for the steak you would expect something very special. The portions were also incredibly small - again I appreciate that 'posh' grub tends to be smaller portions however these were really small. The puddings were fab though. And cocktails were delicious.
Regarding the spa - the treatment we had was lovely and the staff very attentive. The spa wasn't crowded so we were able to enjoy all it had to offer. However it is small, and I feel if it were a busy day your experience could be different. Also, more seating is needed as there were points were we couldn't find a spare seat as all were taken.
Overall, a great stay with lovely staff, but the food was disappointing and I feel this really let's the hotel down.
เขียนเมื่อ 30 กรกฎาคม ค.ศ. 2021
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chris k
knockholt12 ผลงาน
Disappointing stay at a supposedly top grade spa hotel
มิ.ย. ค.ศ. 2021 • คู่รัก
Sadly this hotel failed miserably and would never go back again
The treat was for my partners birthday treat, we arrive full of excitement which was reinforced as we pulled up to the entrance, unfortunately that turned out to be one of the few highlights !!
We went to check in, we’re given a quick run down and left to find our own way through the maze of rooms to find our room
The room was tired to say the least, plaster was falling off the walls due to damp in the bathroom area, the bathroom tap/filler was broken the toilet seat was a cheap mdf plastic coated aftermarket model
Things didn’t get much better in the restaurant when we were seated one of the chair arms became detached
On a brighter not the meal was excellent, however when the check arrived the bill was totally wrong, fortunately the waitress rectified it quite quickly
At breakfast the tablecloth was obviously left on from dinner the night before with associated staining and a hair and used napkin on the chair
Despite making it known to reception no actions were taken re the toilet seat
At checkout when mentioning the toilet seat and lack of response we were met with a somewhat dismissive attitude and wished a nice journey home
In conclusion hotel is tired and badly maintained, most staff are dismissive and unless it actually undergoes a massive refurb and staff re train avoid at all costs, in its current state I would not want to stay there again even if it was complimentary
เขียนเมื่อ 27 กรกฎาคม ค.ศ. 2021
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1_kev_1
Andover, UK3 ผลงาน
One night stay + Spa treatment.
พ.ค. ค.ศ. 2021 • คู่รัก
Just spend two days at at Charlton House and have come away truly relaxed. The hotel had an amazing atmosphere and the room (East Wing) was more than I expected. I can not fruit the hotel it was very nice and clean, hats off to all the cleaners for there graft. We were booked in with the spa for a treatment and another amazing experience, I must big up Paula who gave me a top body and head massage and a very relaxing facial. The set menu for both the evening meal and breakfast were small but very tasty. We enjoyed the spa that much we treated ourselves to a visit on the second day before we left, after a little gym session. I will definitely book again and return in the future.
เขียนเมื่อ 24 มิถุนายน ค.ศ. 2021
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