Hi Kathie, I am sorry to hear about your unfortunate experience. We really appreciate your feedback and take it into account in order to perfect our service as a club and as a wedding venue. I would also like to take the chance to comment on your points... 1. The 2 hour wait for the function to start is a long time to wait, however, the timing of the wedding ceremony and reception was decided upon by the Bride and Groom. Our event manager guides all of our couples to make the most informed decision when it comes to weddings/events, however, if the Bride and Groom decide otherwise, then ultimately we respect their choice. The Bride and Groom were having their photos taken out on our coast line at this time. 2. In regards to guests paying for their own drinks, the Bride and Groom decided not to place a bar tab on between the ceremony and reception, because the reception was scheduled to have unlimited beverages throughout the evening. 3. The staff member that didn't acknowledge your friend that went up to the bar, was most likely a bit overwhelmed due to the 200 people that were occupying the members lounge. It is no excuse for a lack of acknowledgement, however, we did have a few new staff members join our team during that time, and they were probably trying to adjust to their new environment. 4. In regards to the hors d'oeuvres and drinks at the door, we think it is a nice touch for an elegant wedding, and we will continue to provide this service for our wedding guests. 5. The microphone incident on the night was a bit unfortunate, however this was not our equipment's failure, this microphone was the property of the DJ that the bride and groom outsourced and hired on the night of their wedding. We advise that all external suppliers test their equipment before the reception. Thank you again for the feedback. Sincerely, Morgan functions@stmichaelsgolf.com.au