Thanks so much for taking the time to review us, Alison. Hope you can visit us again soon.

Thanks so much, Megan! We're so pleased you love our wetlands and look forward to your next visit.

Thanks for taking the time to review us, Geoff! Sorry it wasn't clear why the flamingos were indoors - avian influenza is in the country and we are taking precautions to keep all of our birds as safe as possible, which is why we have also suspended handfeeding and have the disinfectant foot mats in place. Glad the rest of your day was good, though! Hope you can visit again soon, we've got lots coming up for families.

Thanks for your kind words. We're sorry you struggled with a wheelchair. We do offer mobility scooter hire at £10 a day (to cover maintenance) if that would help in the future. Hopefully, we can make your next visit a little easier, take care.

Thanks for your comments Ruthytay, and sorry you were disappointed by the cafe. We will pass your comments on to the team.

Ooh, what a lovely review! Thank you so much for your lovely comments. We are delighted that you have joined WWT and hope you enjoy using your membership!

Thank you so much, Graeme! We really do appreciate your support. Please visit again soon :)

Hi 29katrinae, thanks for your feedback. We're sorry you were disappointed with your visit. Please let us first address your last comment about the top pond, as our animals are our number one concern and we want to reassure you that our birds are cared for and comfortable in their home with us. During the summer months, we experience less rain (normally!) so the water can become murkier with algal growth and a build-up of shed feathers but this is not dangerous or a problem for our birds (or terrapins). It soon resolves itself with the next few showers, so please don't worry about this. There is filtration in place and this is checked and cleared twice a day. Even in our busiest ponds, the water is teeming with fish like sticklebacks and eels! With regards to your other comments, we would like to stress that our small cleaning team is working throughout the day to keep the centre clean (especially the toilets) but they do not move to the coffee shop for hygiene reasons. The coffee shop is kept tidy by the staff working in the kitchen, and it has been exceptionally busy this year. Whenever they have a chance they sweep and disinfect customer tables, and will happily do this as required if asked. Finally, we'd like to say that our wetlands and residents are definitely not neglected or uncared for. Our small team of staff and volunteers work tirelessly to protect and improve this area of immense importance for wildlife and people. Your admission ticket helps WWT to continue our vital conservation work, so thank you for visiting and supporting our charity.