My previous 185 reviews have all been Excellent. I have never had a critical review until this one. Most of the areas of criticism in this review simply did not happen. I did give these guests the option to take photos. It's what I always do. I did give these guests the option to get out of the vehicle and walk around each village as we toured around. It's what I always do. Invariably, and despite my prompting, they decided they did not want to get out and simply stayed in the vehicle. I did not therefore just drive through each village as she suggests. I would never just do that. I constantly informed and commented as we went along. It's what I always do. I tried very hard to include every place they wanted to visit. It's what I always do. They did not inform me that they particularly wanted to visit Bibury but I managed to get them there for a brief visit anyway, and in my own time, which made us considerably later than planned. I had already informed them in writing that lunch was at their own expense. It's what I always do. I am at a loss as to why this reviewer would go to such great lengths to be so unfairly critical. I wish to reassure others reading this that I will continue, as I have always done, to provide excellent private tours of the Cotswolds. To give yourselves a flavour of what I do please read some of my previous 185 reviews, all of which are graded Excellent. Thank you Ken