Dear Khun Sudawan, Thanks very much for this review and we are so pleased you enjoyed your time with us so much. It was a pleasure meeting you and the children, and look forward to seeing you again.
It is regrettable that this situation occurred but I feel I must respond. The implication is that we had a booking for this family. This was not the case. The whole resort had been booked 9 months earlier for a wedding and so our staff knew that we could not take any further bookings. The reviewer phoned from a nearby hotel where they indeed had a booking and in an e mail of complaint to the hotel, the reviewer states that ‘One of your staff told us that there was space in the hotel and we could eat in your restaurant’. I leave it to the reader to consider, ‘Do people on making a hotel booking really also ask if they can eat in the restaurant?’ and thus leads one to wonder generally at the accuracy of this review. I think there may have been some misunderstanding due to language issues during the phone call, because about 10 minutes later they suddenly arrived as they obviously thought we did indeed have rooms available. But as was explained on arrival, the resort was closed to all bookings as a large wedding function was taking place. Failing to mention in the review the reason why we could not give them a room, is an important omission. As a result of the wedding, the restaurant was being used for the wedding reception and party and it was also explained that there would be a noisy band and disco until very late. So I am sure readers can see why we would not want to release one of the few vacant rooms. And anyway, one would have thought on being told this, they would have chosen not to stay anyway!! I can imagine the reviewer being rightfully furious if they had booked a room, only to find that their stay was to be severely disrupted by noise and the unavailability of the restaurant. But as I mention again, no booking had been made. As to being ‘stuck in the area with no hotel and two children’, what the reviewer also failed to mention was that they had been booked into another hotel in the village and chose not to stay (presumably because it was unsatisfactory). So I am afraid to blame us for their predicament is rather unfair as the situation here was really of their own making. So Corinne, using terms such as you ‘kicked out’ apart from not being true, is rather emotive I feel. As for the Manager being too busy to talk….that is the one element of truth in this review. But we were in the middle of organising a major wedding function, and anyway I would not have made any other decision than that which was communicated to this reviewer by my staff.
In April, it is highly likely that the river will be too low to allow the Chiang Rai - Thaton boat trip (unless there were to be some substantial non-seasonal rain). The boats leave from Mae Fah Luang Pier in Chiang Rai. But please check with the MRVR to see if the boat service is active. As for Doi Ankhang - this is an easy day trip as it is only about 1.5 hours from here. We can arrange a vehicle (and guide if wanted).
Dear Jonathan,,,,sorry just seen this! I am surprised that Baht 500 was quoted! I will make some enquiries as to why this was said! Whether it was one of our new staff or not.
You can remove the posting and write another if you wish to!! Apologies for the confusion.
Sorry..only just seen this. We do not allow cooking in the rooms, but we do have a cooking school and guests are welcome to use those facilities (if there is not cooking course at the time)
