We received the warmest of welcomes with champagne and petit fores. Our diamond concierge,Claudia was very attentive and made a great team along with, Celic, the pool concierge. Eleuterio was an attentive server at the beach and lobby bar. We enjoyed Texas Hold 'Em in...เพิ่มเติม
We have done a lot of holidays over the years & normally near the end of the holiday we start looking forward to going back home. This is our first holiday that we really did not want to leave, if we did not have kids,...เพิ่มเติม
We stayed here in June 2016 and well what can I say about this place it is amazeballs from when we checked in to the time we checked out all the staff could not do enough for you. Our room was stunning absolutely beautiful it...เพิ่มเติม
We stayed here in Sept 16 and picked it for the adults only status as I wanted a childfree holiday.. we laughed one evening when told by some other couples that it's listed in other countries as 'couples only'.. but that didn't concern us.
Sun Palace was not our first choice when we started our search for our trip. This was a mistake on our part, we visit Cancun quite often and normally stay at another property that we know and enjoy but they were booked up for the...เพิ่มเติม
What about tipping? We paid all inclusive and it says all gratituities included. My husband keeps referring to "all gratituities included" but I feel awful not tipping. Anyone have any comments?
30 เมษายน 2017|
I received a response from Ulises Sosa to my original question about the resort credit and she said she sent me a message in my TA inbox but I have not received anything. I do have a couple of other questions prior to arrival. Can someone send me an email address for Ulises and/or the resort general inbox?
27 เมษายน 2017|
Read your review! I'am a member of Palace resorts and was thinking of staying there in the future. If your not a VIP member you were lounging in their area on the beach. There are three levels of membership I might add! (reg.,VIP & Diamond) Regular membership can't use that area either.The way to go is concierge level which is around $100 extra for the upgraded booze for the week and the beach area put a side for you! You mention the RIU? Now I've stayed three times there and it's a dump! Watered down booze and admitted by bartenders! Food is fair in the buffet and the same thing everyday! The speciality restaurants are a joke! And the swim up bar is a cesspool because nobody leaves to go to the bathroom! Had to go to Walmarts for vodka to get a buzz and the beer was cheap! I haven't stayed at the Sun but I've been to other Palace resorts and never was let down! Congrats on you Honeymoon and hope you have many more years together.Just couldn't believe your review and had to respond! Try the Moon Palace next time!
Thank you so much for your comments mikefish1950, we appreciate all kind of feedback, either positive or negative, reading with pride those good comments that motivate us and keep us focused, and also taking note and... เพิ่มเติม
Thank you so much for your comments mikefish1950, we appreciate all kind of feedback, either positive or negative, reading with pride those good comments that motivate us and keep us focused, and also taking note and learning from negative ones to improve and meet all of your expectations. Hopefully you'll choose us next time and try the Sun Palace experience, ideal for people looking for Rest and Relaxation at its best.
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