A beautiful place next to the river surrounded by jungle. Great views, lovely gardens, delicious food and excellent welcome and service. The place is close to some elephants who can be fed and patted, looked after by a charming man called T. Highly recommended.
Was surprised to turn up to this hyped restaurant for their apparently non-existent lunch, having waited there for nearly 2 hours...
Myself and the companions were thrilled to visit this place for its river / jungle scenery and nice photos, having discovered on social media. Upon arrival we were seated nicely and felt positively with the restaurant ambiance, and their casual lunch and drink menus. And regretfully, that was it.
When we made the order, we were informed by the waiter beforehand the restaurant was able to have the food served within one hour. Waiting patiently, the drinks came to our table timely within that one hour as promised, but no food came in. In good faith we chose to linger over conversations and chose to relocate our table to a more scenic spot - and we specifically told a waiter we were moving spots. He seemed acknowledged and knew where we were. Once seated in the new spot, we waited another 20 minutes or so, just for one of us to walk uphill over to the reception and follow up on our lunch - only to learn from them that the food "had already been delivered to our old table, but no one was there," so they had our lunch sent back to the kitchen. LOL. Of course this was but a hoax when we were informed that our lunch was still coming to us when the reception had to ask again what we ordered... Naturally, we didn't bother with anything else at this point waiting for their most casual menus. The food we ordered notably were what we could easily cook ourselves such as nuggets, fries, omelette and some other plain Thai street dishes...
I want to stress this highly to the restaurant of this inexcusable mismanagement and supreme lack of care. I understand the restaurant was packed and filled with other customers but if a restaurant was willing to accommodate this many people, then expect a service level to match the operation. It comes off as a pure money making opportunity and no sincerity/ substance as a restaurant - a place that serves FOOD! This negligence needs addressing, otherwise the restaurant will find a wild review such as this one. Stay wild or stay away. Travellers drive here for hours to enjoy their nice moments and holiday! Make it worth it!
