Well Waldo, if you want to know what I have to say about that, you can read my reply directly below Christine's review. But I'll add a couple of things. Once in a while I stay overnight in one of our rooms to get an idea of what guests experience and to make sure everything is okay. The rooms are definitely NOT FREEZING; in fact, even on the lowest heat setting I have to sleep without sheets. It can be too warm, if anything. When I told Susan, our day manager, about Christine's complaint, one of the things she mentioned was that "they had more people in those rooms than they told us". The extra charge per person is $10. If Christine had paid the extra charges for the extra people, it would have actually worked out to more than the $10 per room she claims she was overcharged. Also, it's not like we overcharged her credit card after the fact; her party was fully aware of the room rates when they paid for them at check-in time. Our niche is "a quiet, comfortable, and above all, ECONOMICAL place to stay". We have quite a large base of regular clientele, so I'd say we're doing something right. If you have any reservations about staying here, you're quite welcome to inspect any room for yourself. There's nothing like seeing things for yourself. Not all reviews can be trustworthy, as some guests try to extort hotel owners/managers (i.e. "if you don't give us a big discount or a free night, we'll slam you online") and when they don't get their way, they write a scathing review. Thank you and have a great day!