Re De Luxe Twin Rooms could you please tell me the location and view from the rooms please.

I have never experienced such bad service! This is NOT the service you expect for a 5 star hotel. We have paid for 3 nights (Friday to Monday). When we had to fly from Denmark, our child becomes very ill and we have to go to the hospital. Although we contacted the hotel immediately and informed them that we cannot come, we still pay for all three nights, even though the hotel has the option of renting out because we have just informed that we will not be coming. That's fine enough - we can understand that. BUT I contacted the hotel several times to make an arrangement and we have offered to pay extra to reebook our stay. First we contact them on Saturday, when they promise to call again, but they never do. Then I'll call again on Sunday. I explain that we do not expect a refund and We are open to all kinds of solutions, we offer to pay extra to move our stay, but they are not cooperative in any way. We are simply told that it is the hotel's rules. So they have been paid for three nights where they have been able to rent out to other guests, and even though we offer to pay more to move our stay, they will do nothing. This is NOT what you expect from a 5 star hotel. I will never stay at this hotel, and I strongly advise everyone else not to book a stay here. BTW, nowhere in our booking did it state that the stay was non-refundable! NEVER have I experienced such bad service!!!!!!!!!

Does all the Deluxe rooms with king size beds have a bathtub? Is entrence to the spa facilities included in the price? :)

Hello Myself and my wife are in krakow for New Year’s Day ... we would each like a Massage and use the spa facilities ( gym , Sauna, pool , jacuzzi etc ... please let me know how much a massage each will be , and to use the spa facilities... we would like the best deal possible .. thank u . Robert F Sent from my iPhone

What kind Of travel adapters should I bring to the hotel. Is it the 2 prong ones thanks.