Actual condition was really different with the photos given, room was cramped for 3 persons (they said room is enough for 4 people), no room for even walking, towel was as thin & rough as foot mat, waterflow in bathroom was super small.. and the worst was the noise & banging sounds all night, we hardly get any sleep, we made a complaint to the reception but they didnt even say sorry at all, my gosh.. the worst hotel i've ever stayed in, location also inside small aisle, i dont recommend anyone staying here
"Budget Hotel"!!!!!! Room so dusty and mould growing inside bathroom. Room assigned without window (good and bad). Room assigned different from published. Small room, small standing shower and toilet, no window.
Soundproofing is super bad. Can hear from next door, upper level, lift and reception/lobby as my room same level as lobby, nearby lift and staircase. Midnight receptionist warns us while we're using our own hair dryer to blow hair after shower at 10 pm (said will charge us $1500 if we make noise!!!!) . We whole nights can't sleep well due to bad sound proof, uncomfortable mattress, dusty and dirty room. Middle of the night can smell sewage. We also didn't make a single complaint. So, which means we should make complaints and ask for compensation for all our unhappiness??? Cheap Mattress and pillow, uncomfortable.
Extra bottles of water were charged and are even more expensive than 7-11, charged at TH25.
The hotel is located not near to BTS. Either you need to walk all the way out or take tuktuk/taxi/grab.
Trust me, never book this hotel, spend your money somewhere else, not worth even a cent
1. locations are very far from the main road, deep in the dark and dirty alley, they have a golf cart but the staffs have so many excuses to not let u ride 2. rooms look nothing like the picture, pictures are all rendered. Very bad sound insulation and they only have 1 key card which is very inconvenient 3. Staff were so rude and impolite, asking us for money bcs he FORFOT to charged us when we checked in, we were willingly to pay extra but the way he asked is so rude and he wasnt even sorry
I love the place which is pretty new and located in strategic area of George Town. You can take a walk to many attractions nearby. The hotel is very clean, decorate in concept of modern Penang's heritage. They offer you a complimentary drinks, inside the room they provide a coffee machine in every room typeSuper valuable and a great choice of stay in Penang.
