คำตอบจาก Holiday Inn Bangkok Sukhumvit Thailand, Owner ของ โรงแรมฮอลิเดย์อินน์กรุงเทพสุขุมวิท
ตอบกลับเมื่อ 26 ก.พ. 2024
Dear Khun Praphaphon , Thank you so much for taking the time to rate a score with a review of the Holiday Inn Bangkok Sukhumvit on Tripadvisor. We hope this message finds you well. We would like to provide you with some important information regarding the recent your stay at Holiday Inn Bangkok Sukhumvit. Here are points to consider: • After an investigation with the team, we discovered that when you arrived, our staff was serving another guest but spotted you. They promptly provided you with the service and provide you directions to the car park. •The staff welcomed you at check-in, and she apologized for the inconvenience caused by your arrival, as is standard procedure at IHG. The Duty Manager was contacted to extend apologies by person, whom explained the benefit of qualifying points and night by terms and conditions. The complimentary voucher that was not purchased directly from the hotel will not be valid. • The parking park is for safety and security of the guests who stay on our property. We separate for guests who visit our restaurant and guests who stay with us to ensure their privacy. We understand that dealing with these matters can be challenging, and we want to assure you that our team is here to assist you to the best of our ability. We appreciate your understanding and cooperation this matter and thank you again for choosing Holiday Inn Bangkok Sukhumvit for your stay. We look forward to assisting you further and hope to have the opportunity to welcome you back in the future. Sincerely, Phapichaya Nillit Front Office Manager
คำตอบจาก Holiday Inn Bangkok Sukhumvit Thailand, Owner ของ โรงแรมฮอลิเดย์อินน์กรุงเทพสุขุมวิท
ตอบกลับเมื่อ 3 ม.ค. 2024
Dear Tle_thiti, Thank you so much for taking the time to rate a satisfaction score with a review of the Holiday Inn Bangkok Sukhumvit on Tripadvisor. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope this message finds you well. We would like to provide you with some important information regarding the recent your stay at Holiday Inn Bangkok Sukhumvit. Here are points to consider: Member Benefits: As a Member of the Program, you may be entitled to special services and benefits at IHG hotels. Benefits and services may change from time to time and may vary by hotel, country, and geographical region.(Platinum Elite / Diamond Elite Complimentary Upgrades (subject to availability), etc.) • Complimentary Upgrades: Room upgrades are subject to availability, at the hotel’s discretion, and will only apply to the Member’s personal guest room. Upgrades may include next best available room. Security Deposit : The deposit is just an upfront payment to secure your room and cover any potential charges, while the total cost includes all room charges, taxes, and fees for your entire stay. The amount will be returned upon check-out if you did not incur any extra charges during your stay. This deposit can be paid by cash or pre-authorization (with a credit card) A deposit paid cash will be returned at the end of the dayuse. A pre-authorization will be returned within 7 to 14 working day depend on your local bank Security deposit: 1,000 THB per night I can unfortunately not remove what has happened, but I would be grateful to be given another opportunity to try to recover under different circumstances. On behalf of the team, I look forward to welcoming you back, hopefully in the near future. Sincerely, Phapichaya Nillit Front Office Manager
คำตอบจาก Holiday Inn Bangkok Sukhumvit Thailand, ผู้จัดการทั่วไป ของ โรงแรมฮอลิเดย์อินน์กรุงเทพสุขุมวิท
ตอบกลับเมื่อ 25 มิ.ย. 2023
Dear Value Guests Thank you so much for your review on Tripadvisor. It was a great pleasure to have you with us. We are so happy to read your comments, glad that you enjoyed your time with us as well as our hospitality. Thank you again for choosing to stay with us and look forward to welcoming you back in near future. Kind regards, Wasathan Lertsantitham (Mr.) Rooms Division Manager
None this period. We get free self served coffee at the coffee machine. And for cocktail.. . its a simple set of Tapas consisting 3 food items. And each person limited to 2 alcoholic drinks.
