Hi! Could you let me know breakfast time? What time is breakfast served?

Dear Jane Xu Greeting From Xaysomboun Boutique Hotel! Thank you for your feedback. regarding to your reservation of 3 nights through online agent as Superior Double Bed, as well as Airport pick up service from QV306 at 13:45 hours .we have learnt that you checked in at 14:43 hours at the lobby smoothly without any problem, but once our receptionist asked for airport pick up confirmation you said: you did not book, even you sent us the full flight detail last 22nd of August and refused to pay for it. hotel has to absorb this fee to taxi driver and offered free upgrade to Deluxe room 408 which never had problem with air conditioning as well as safety box as you mentioned, construction was finished at 5pm everyday . then you went up to the room until you took all luggage and checked out with receptionist without telling us about the problem about air con or safety box at all. more importantly on the next day that you checked out there was a person looking for you. we do have our staffs including receptionist and engineering for 24 hours to give you assistance. in case you have a problem at least you should tell Hotel what the problem was? so that we could solve the problem or even upgrade to our VIP room and then you would like to check out earlier without any extra charge? before making a reservation through online and our website. all necessary information were clearly mentioned about room detail and hotel's cancellation policy. once you came to our Hotel and refused to stay we still keep that room for you until the date that you check out. Our Hotel is situated in the city center stands next to the road, but again your room 408 couldn't be effected due to it was on the back of Hotel's building. Would you mind to give us your contact number or address M'am? Look forward to hearing from you soon. Regards, Hotel Management

Is late check out available?