We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! Our TripAdvisor Contributors are correct to point out that there is no safe deposit box in all the rooms. However, this is available at the Front Desk, where guests are welcome to safe keep their valuables in the safe deposit box. Please note that there is a refundable deposit of SGD50 for the usage of this service.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that our hotel check in time is 1500hrs. If you have an early arrival, you are welcome to use the hotel's complimentary luggage storage service and return later for your check in. Say for example, if you are arriving at 0030hrs on 02 Apr, we would recommend that you book your arrival date on 01 Apr. In doing so, you shall be able to check in to your room immediately upon arrival at the property. If you had chosen your arrival date on 02 Apr, you shall have to wait till 1500hrs on 02 Apr in order to be allowed your check in.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that our bed length is 1.8m, which is about 70 inches. In view of our small room size, our beds offered in all the room categories are a little smaller, compared to those found in the four-star and five-star properties. We believed you had reserved your stay through our partner site. The online agent manages these information in our property page in their website and as such, we apologise that certain information such as the bed length and width are not featured.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that our Superior or Deluxe Room offers either a Queen Size Bed or two Single Beds that can accommodate a maximum of two adults and one child 12 years of age and below. On the other hand, our Family Room offers a Queen Size Bed and a Single Bed that can accommodate a maximum of three adults and one child 12 years of age and below. Hence, based on your intended occupancy of two adults and two children, we would recommend you to book the Family Room for your hotel stay.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! Yes, you are welcome to bring visitors to your room, on the condition that they register themselves with an original photo ID at the Front Desk before heading up to your room.

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