We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that our bed length is 1.8m, which is about 70 inches. In view of our small room size, our beds offered in all the room categories are a little smaller, compared to those found in the four-star and five-star properties. We believed you had reserved your stay through our partner site. The online agent manages these information in our property page in their website and as such, we apologise that certain information such as the bed length and width are not featured.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that our Superior or Deluxe Room offers either a Queen Size Bed or two Single Beds that can accommodate a maximum of two adults and one child 12 years of age and below. On the other hand, our Family Room offers a Queen Size Bed and a Single Bed that can accommodate a maximum of three adults and one child 12 years of age and below. Hence, based on your intended occupancy of two adults and two children, we would recommend you to book the Family Room for your hotel stay.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! Yes, you are welcome to bring visitors to your room, on the condition that they register themselves with an original photo ID at the Front Desk before heading up to your room.

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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that our hotel check out time is 1200hrs. If you have a late departure, you are welcome to use the hotel's complimentary luggage storage service upon your check out and return later to pick your luggage up for departure to your intended destination. Kindly approach our Front Desk Staff so that they can assist to store your luggage inside the storage room upon your check out.

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Dear Raymond, We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Ruby! We wished to clarify that there are two payment options for the reservation of your hotel stay: 1) Non-refundable policy with discounted rate: The full payment of the hotel stay shall be debited from your provided card upon reservation of your room online. 2) General cancellation policy with no discount offer: You can book and guarantee the room with a provided credit card upon reservation of the hotel room online. You shall be required to make a full payment of the hotel stay upon arrival at the property. If your preference is payment option 2, you can book the room from our partner site such as Bookingcom.

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