Checking in was a hassle. You go up to the 16th floor to check in and pay the deposit, then go back to the reception to log in and finally, you're taken to your room.The room looked better than I expected at first glance. The agent left advising me she will put credit on the prepaid wifi shortly. I noticed little things like hair on the bed and stains on the pillow cases (the pillow smells like sweat so I put my travel pillow on top of it). Then, you see the more obvious like stains on the couches, floor mats that looks like they haven't been cleaned recently, no toilet paper provided but the toilet paper holder is broken anyway. I thought it was odd they had a pail in the bathroom but i thought it was convenient for washing my feet. I fell asleep despite all the honking from the street downstairs (the room faced EDSA so don't expect peace and quiet when staying here. I woke up with missed calls and a text asking for the prepaid wifi's number so they can put credit on it. Weird they don't have a record of their router's numbers. I wanted to shower only to discover it's not connected. The pail made sense now. I was upset with this very small pail but I bathed anyway. I called them about the wifi connection and not telling me there is no shower. They advised me that they'll see what they can do about transferring me but when I was at their office, I heard the lady said I'm taking the last room. A transfer is definitely not gonna happen. Fast forward to when the owner was in the unit because I'm upset with them not taking accountability. They said it's not their fault their heater was stolen and I was not informed by CS about it. They said I'm the only one who complained about not having shower. I pointed out that their ad says there's a shower and I wouldn't book had I known there isn't one. They insisted it's not their fault. They said I can leave if I want. It was the middle of the night and I don't even know if there's available rooms in other places. These people really don't care about their customers. After a while, they said they can transfer me to another room in another building but I have to go to their office at 6 or 7am. I'm thinking of asking for a refund for the rest of my stay here and stay somewhere else but other reviews says they don't care about refunding you. So, if you want to have a bad time, then stay here. Otherwise, stay away from this place.
