Checked in late - no issue, professional service from Heddy even though she was doing a double.
She was outstanding! Once in the room, small problem with ironing board broken prior to our use, resolved within mins of calling front desk. Breakfast was well received....เพิ่มเติม
The room was a little dated, especially the bathroom. Carpet has seen better days. Although dated the room had everything you need including fridge and micro wave. Heater was only mildley intrusive and there was no road noise. Staff was friendly and efficient. It is...เพิ่มเติม
How do you get charged and wrongfully accused of doing something you didn't do? easy stay at this hotel! they tell you to go out back to smoke, okay, get locked out and clerk breaks the latch you get charged for damages! I want my money you stole from me.
12 มกราคม 2015|
คำตอบแสดงคำตอบทั้งหมด 2 รายการซ่อนคำตอบทั้งหมด
คำตอบจาก | ตัวแทนสถานที่ให้บริการ |
I understand that the front desk agent broke the latch on the door to gain entry due to the door lock not working. There was no charge for the broken latch. The room you occupied (room 140) had to be placed... เพิ่มเติม
I understand that the front desk agent broke the latch on the door to gain entry due to the door lock not working. There was no charge for the broken latch. The room you occupied (room 140) had to be placed out of order for several days due to the strong smoking odor. This room had to be stripped and deep cleaned to remove the smoking smell. When I reviewed the housekeeping reports for December 31, 2014, I also read that the Room Attendants found cigarettes in the trash bins and reported this to the Supervisors. The deep cleaning process to remove smoking odors from a guest room can take up to five days and does not always guarantee the complete removal of the smoke odor. The most minimum smell of smoke in a guestroom can deter a non smoker from occupying this room. In the case of a sold out night when we have no other room available this issue could cause the inconvenience of another guest having to relocate to another hotel. We place a bright red “no smoking” sign on the desk and in the bathroom of each guestroom. Upon arrival each guest must sign and acknowledge the “no smoking” policy on the registration card. The registration card states that a fee of up to $250 is charged for smoking in a guestroom. Unfortunately, due to the time and additional cost involved the $250 smoking fee is non refundable charge.