My family called up to set up dates this month in order to take a trip and when advised my dog is a service dog, they immediately requested registration. Upon trying to educate the guy on the phone, he would not listen and continued to state he had cameras and needs to see the dog is registered. Per ADA a service animal is not required to be registered. I advised the man i have documents from my doctor (which i do not have to provide since that is regarding my disability) and he refused and told us we would have to pay for her as a pet. Attached are 2 photos from the ADA website.
I found the room online, the online reservation system stated TOTAL PRICE in bold was $260 for one night. I went ahead and placed my credit card information to pay for the room. Once the payment went through, I received a conrmation with the Total Price of the room and another Grand Total Price of $393. There was an additional $140 for the night added to the charges.I called several times to cancel the reservation 48 hours before the check in time. They did not help me. I emailed them. One hour before the check in time, they told me they would not cancel my reservation. The owner replied to my message on google above. Look how disrespectful and condescending they were below. They said they were sorry I could not afford their price, they said if I wanted to book a budget room later to call them back: "YOU COULD NOT AFFORD to pay our taxes and fees so you cancelled and lost out on a perfect and relaxing getaway at our Resort on our private beach..Your review will not affect our reputation so SHAME ON YOU. When you are ready to book a more affordable bungalow in your budget just give us a call and we will give you a great deal." The owner response above speaks for itself.…
Open Waters Resort is the best location to dive the Blue Heron Bridge. It is so diver friendly. There is a set up to rinse and hang your gear to dry. The grounds are secure. The perimeter is fenced with a locked gate allowing in only hotel guests. No worries leaving gear to dry overnight. Rooms are clean and comfortable. Best sunsets from the patio. Daryl is an amazing host. Several restaurants a short walk away. This was our first stay and is the start of many future stays.
The manager and owner are very rude and unprofessional, plus the place is not worth the money at all. This is a horrible place save your money and go somewhere else. I would not suggest this place to anyone.
The property is dirty, and under construction. I overlooked this because of its location, and the manger Darryl, who was wonderful. I stayed for one night and was emailed my bill. I was charged for two nights, a $100 cleaning fee I knew nothing about and a $27 fee for using a credit card. Total: $600 for ONE NIGHT! When I returned to straighten out the bill I was told to call the owner Carmelo. When I did, I was verbally assaulted, and he told me I was “Trying to screw him.” I hung up. He called back 5 times leaving increasingly nasty messages. I put him on call block. I'm currently protesting the charges on Amex.
คุณเป็นเจ้าของหรือผู้บริหารสถานที่ให้บริการแห่งนี้ใช่ไหม อ้างสิทธิ์รายชื่อธุรกิจของคุณเพื่อตอบรีวิว อัปเดตโปรไฟล์ และอื่นๆ อีกมากมายได้ฟรีอ้างสิทธิ์รายชื่อธุรกิจของคุณ