Nous avons passé un super séjour dans cet hôtel. Nous venons depuis plus de 10 ans en Thaïlande et nous avons essayé une bonne quantité d'hôtels. Le Luxtalay est le meilleur hôtel rapport qualité prix que nous avons fait. Les chambres sont très spacieuses, le mobilier est de qualité et très moderne. Cha Cha à la réception est très attentionnée et nous a proposé plusieurs activés durant notre séjour. Le personnel est très souriant et les chambres sont très propres. Le jardin est vraiment magnifique et c'est très agréable de s'y promener. Point important pour nous : Le petit-déjeuner. Le buffet n'est pas très grand mais adapté à la capacité de l'hôtel, mais les plats sont tous d'une très grande qualité. Il vaut mieux moins de choix mais de meilleure qualité. C'était parfait pour nous. Merci à Tah et son équipe au restaurant pour sa bonne humeur le matin. Au plaisir de revenir pour un prochain séjour, en attendant nous vous souhaitons plein de bonnes choses.
New beautiful hotel with awesome facilities. A place to relax and enjoy the fullest. The beach is beautiful and hotel area is clean. Food varies a little too much depending who is cooking. Staff is amazing and friendly. I want to really come back some day.
Mooi hotel, ruime kamers. Super personeel. Om uit te blazen, geen grote avonturen te beleven in de onmiddellijke omgeving. Many thanks to Cha Cha who is a master in organizing always with a smile! Super host! Gelegen aan een rustig strand en er is gelukkig altijd een briesje.
Absolutely terrible from start to finish. Paid for a private room with sea view .. no sea view and the privacy was overlooked by the restaurant and the pathway right next to our room which every guest had to walk
After complaining.. cha cha (head receptionist) couldn’t care less to a point where she laughed in my wife’s face while she was crying
My wife paid an additional £100 for a birthday package which consisted of some balloons and a bottle of wine which should’ve been champagne
We were offered a downgrade to a different room which wasn’t overlooked by the restaurant and the kitchen staff but no refund for the difference in price (£100).. eventually at 1730 they told us they would give us a refund but we had to leave the hotel
คำตอบจาก Luxtalay Khanom, Guest Services / Front Office ของ Luxtalay Khanom Hotel
ตอบกลับเมื่อ 12 ม.ค. 2025
Dear Mike H, Thank you for your time and effort to write this review and sharing your experiences & picture with Luxtalay Khanom Hotel. With my deepest apologies that your stay at Luxtyalay has not been according your expectations and we are sorry for all the annoyance and displeasure you’ve felt during and after your short visit with us. Let's talk about the facts since start until your check out, -Birthday Set Up (Balloon Decoration+Birthday Cake) cost 1,000 THB (£23.61) ONLY and we had an evidence as conversation via Booking.com Extranet. -You booked "Garden Pool Villa With sea view" and both of you wasn't be happy with the room after an early check in for 30 minutes (We had an conversation as evidence via WhatsApp that your wife not allow other guests walking pass/near her room then we try to offer other room catagory). We try to solved the problem by upgrade to other room (93 square meter with the whole living room on the first floor and bed room on the second floor) but you didn't accept. And you started to request for "COMPENSATION" by refund moneys 4,000 THB or free upgarde to the most expensive villa that we had. -Finally we moved you to another room (same size 62 sm. with the same room plan) but not a seaview as you expexted. For an inconvenience we offered you a free of charge for the Birthday's set up and free transfer on your check out but still not success to dealing after a couple hours apart with a lots of alcohols that you had drank from our free mini bar and our welcome wine. As this point we had make dicision to take some action to protect other guests & staffs that been disturbing by your aggressive voice and attitude by offer the last option for cancelled this booking with full refundable. We are even trying to help until the last minute for a free transfer out to the next town that unnecessary, but we did it. It is our job and pleasure to serve happy guests and create memories, we would do anything to make our guests feel comfortable as possible, but unfortunately sometimes there’s just nothing we can do as customers has already decided to have an attitude to ask compensation for even minor issues. When compensation is not according their wishes, we end up reading reviews and outbursts like this. Again we apologize for all inconvenience and hopefully you have better luck on your next holiday. Withy kind regards, Yanischa (Cha Cha) Front Office Manager
Lux Talay appears down the long driveway from Nadan beach road its design from the street front Blends & camouflages into the Jungle Canopy the staircase reminds me of a THAI Temple its suitably Grand & (disability or Aged persons ramp option) wherever you go within this property you will find they have thought of everything for you. They are calling it just a hotel but from my resort lifestyle (experience) I can confirm this is a super high quality resort experience.
"Luxury Escapes" take notice adding this exquisite remote beautiful resort is in your best interests I can assure you.
The 1 bedroom pool villa became our most secluded tranquil functional comfortable hideaway ever. Walking through the gorgeous interesting gardens and streams was bliss in itself, I love good gardens I have one and expect that in a luxury resort - LUX TALAY has a stunning new young garden which over the next 3-5years will transform into True Paradise ( & it already is).
As I return to many resort, I love to witness the evolution of gardens- LUX Talay - Garden is sublime in the evenings they have mist distributers throughout the meandering creeks, as you wander down to the main pools bar & restaurants its magical & calming.
The Kitchen foods are all delicious - though with western tourists arriving soon some more menu development is necessary the breakfast is great but needs a few little tweaks.
This isn't Phuket Bangkok or Ko Samui - English is not widely spoken here & support will be difficult to find outside your hotel, so be prepared know where your going plan & stay calm & measured.
If you need all the western tourist around you to feel comfortable go to the mainstream places. This wont be for you ! If your confident experienced looking for remote peace & quiet in a stunning layed back location, then come here. Remember yourself, keep your mouth shut mostly, be respectful & you'll just love & enjoy this rare remote relaxing HEAVAN ON EARTH.
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วันที่เข้าพัก: มิถุนายน 2024
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เคล็ดลับเกี่ยวกับห้อง:Opening Prices are great right now. within 1 year you will pay 100% + for a property of this...
