I am responding to the general manager about being rude! I was never rude whatsoever!!! I made a reservation and then they told me once our room key would not work, that I had to transfer my family to another room as a 3 night stay was not made in the same room because I was redeeming points. I even called the night before to confirm and was never told about 2 different rooms plus on checking in I WAS "NEVER" TOLD ABOUT CHANGING ROOMS. Not until our room key would not let us back in our room and we went to the front desk were we EVER TOLD about changing rooms. I checked my confirmation e-mails for the reservations and they were for the exact same type of room on both confirmations! JUST ADMIT WHEN YOU MAKE A MISTAKE AND DO NOT BLAME IT ON THE CUSTOMER. YOU SURE LOST ALOT OF BUSINESS!!
9 กรกฎาคม 2015|
คำตอบแสดงคำตอบทั้งหมด 3 รายการซ่อนคำตอบทั้งหมด
คำตอบจาก Jaime P | รีวิวสถานที่ให้บริการนี้ |
We also had a bad experience there. I wrote my review and their response was that they didn't know, which they totally did, and that I'd "made my decision". The front desk people were unfriendly and apparently so is the... เพิ่มเติม
We also had a bad experience there. I wrote my review and their response was that they didn't know, which they totally did, and that I'd "made my decision". The front desk people were unfriendly and apparently so is the Manager. Steer clear.
Since your review was also about the rude front desk and was not a favorable review, I was just wondering if you received an e-mail or letter stating you were never welcome at this hotel again. We had a problem with our reservation and I wrote about it on the survey and was told never to come back to this hotel. I have NEVER RECEIVED SUCH RUDE TREATMENT FROM AN ESTABLISHMENT EVER!!! Was just wondering if you received this kind of response from manager, Brian???
9 กุมภาพันธ์ 2015|
คำตอบแสดงคำตอบทั้งหมด 2 รายการซ่อนคำตอบทั้งหมด
คำตอบจาก MTAltheide | รีวิวสถานที่ให้บริการนี้ |
Not yet, but am sure that he will. And if he tells us not to come back, well we didn't need his advice. No returning to that hotel or ANY Mainstay Hotels again.
We also had BAD EXPERIENCE at Main stay suites near Hershey, Harrisburg Area. Definitely look for some where else to stay! NEVER HAD SUCH TREATMENT from an establishment before EVER! If you have a problem, it will be your fault, not theirs regardless if they are in error!!!!