Have stayed in this hotel and they are going downhill very quickly. 1) reserved two rooms for two nights. one was a standard room and the other was a one bedroom suite. confirmed the reservation a week before to confirm that the rooms would be next to each other. but at check in found out we were on different floors and the one bedroom suite was given to another party because "they booked a large block of rooms". after a couple of hours finally was given what I reserved. come to find out the person I made the reservation with was fired and the manager I confirmed with one week prior is also gone. was promised 15,000 Hilton points for the hassled but in the end was not given them 2) the parking garage is a mess. you are given a QR code to get in and out but it never worked and was reissued new cards several times. many other guests were also having the problem. was promised free parking because of having to go back and forth from garage but in the end they charged me. 3) both rooms were very dirty. the standard room had dirty tile floors and the dishwasher was full of dirty dishes. the one bedroom suite had nail clippings all over the carpet and the toilet had urine stains on seat and floor. asked front desk for help cleaning but housekeeping was gone for the day and they "forgot" to drop off some cleaning supplies. ended up going to the store to get cleaning supplies and cleaned room myself. did comp me one night stay. so, doubt I will stay there again.
คำตอบจาก General Manager, Other ของ Home2 Suites by Hilton Falls Church
ตอบกลับเมื่อ 1 สัปดาห์ก่อน
Thank you for sharing feedback on your recent stay, businesstraveler059. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.
Hotel was only 6 months old and it was a little hard to find as the area close by is still under development. However, with that being said it was a wonderful hotel and met our needs very well. Rooms (with a small kitchenette) were clean, quiet and comfortable. Breakfast was excellent, above-average for a chain hotel. Staff friendly and helpful. Close to restaurants. Very close to the Metro (perhaps a 5 minute walk). The only down side was parking was not free ($12 per day) and next door at a parking garage but very close to hotel, so this was not a problem for us and it seems almost everywhere in the DC area charges for parking. Would certainly stay again.
อ่านเพิ่มเติม
วันที่เข้าพัก: ตุลาคม 2024
ความคุ้มค่า
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การบริการ
คุณภาพในการนอน
ประเภททริป: เดินทาง กับคู่รัก
เคล็ดลับเกี่ยวกับห้อง:Close to Metro. A little difficult to find, but worth it.
คำตอบจาก General Manager, Other ของ Home2 Suites by Hilton Falls Church
ตอบกลับเมื่อ 5 พ.ย. 2024
kdh78, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
The hotel is the sole operating building in a construction zone. Everything around it is being built, housing, commercial space, etc. The hotel is beautiful and few minutes from the metro. The room I got was spacious and well appointed. This is a new hotel that I am sure is working out what is going to be when it “grows up” so a number of recommendations:
1. Pay attention to housekeeping. My room was dirty, with previous guest hairs in the shower 2. Invest in a better breakfast or don’t offer one. After day one disappointing breakfast, I decided to make my own with food from the Trader Joe’s down the road 3. Staff friendliness: This was the most striking thing during my stay. The staff seemed sour and unfriendly. There was never a person at the front desk for a hotel that was barely occupied. The front desk staff hid in the office… bizarre. The housekeeping staff was equally unfriendly and never greeted guests. All in much need of training or a new job.
I hope the hotel improves in the future, it is in a good location and it is a beautiful property but the staff ruins it.
คำตอบจาก General Manager, Owner ของ Home2 Suites by Hilton Falls Church
ตอบกลับเมื่อ 30 ก.ย. 2024
Terkker2020, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
มีสถานที่สำคัญทางประวัติศาสตร์ใดบ้างที่อยู่ใกล้กับโรงแรม Home2 Suites by Hilton Falls Church
นักท่องเที่ยวจำนวนมากเพลิดเพลินกับการเข้าเยี่ยมชม Claude Moore Colonial Farm at Turkey Run (7.2 กม.), The Falls Church (2.3 กม.) และ Cherry Hill Farmhouse (1.9 กม.)
