Bilik yg cantik , kemas, bukak pintu mnghadap laut, air yg sngat crystal clear. Makanan yg sedap. Tekanan air jgak kuat puas mandi. Dan yg penting layanan yg sngat sangat baik. Sngat first class . Terutama adik reception yg bernama Jefri . Dia layan je apa yg kami nak. Kenangan yg takkan dpat kami lupakan spanjang trip ini . Pekeja di situ juga semua baik baik dan sngat prihatin. Terima kasih lato lato dan encik Mun yg memudahkan kami.
Posto magnifico ad un prezzo più che onesto.. nonostante ci sia stata difficoltà nella comunicazione con il personale (per motivi linguistici) è stato tutto perfetto, sono stati disponibili nel cercare di risolvere ogni nostra esigenza… è un posto adatto a persone che cercano tranquillità senza troppi sfarzi!!
Never got to the resort as it was overbooked and they didn't have room for us. But the worst was the communication with the resort. Not helpful at all. They didn't try to help us even a little bit. Never took our calls, took ages to answer our messages. Horrible experience.
SCAM, lost my money, no room!! We were transferred to different location, in the boat we were told Lato Lato was being renovated. We were held in the boat and were told we had 2 options, either stay in that crappy room (not Lato Lato) or return to Semporna. We decided to return and we had to look and pay for another hotel. Do not book this SCAM!!! I did not believe the bad reviews but it's all true...it is also suspicious that there are always availabilities, but this is how they steal your money and do not provide a room!! They should not be allowed to book via TripAdvisor, Agoda or any orher platform!!
If you are an ANGEL than you can stay and deal with the Lato-Lato Resort person. In fact, they don't even deserve a one-star rating.
I have contacted with the PIC for a whole month since the early of May 2024 to secure the room and the transportation from Semporna Jetty to Lato-Lato Resort. But, they only make an effort to contact me 5 days before the journey. Imagine if you do not have any room. The worst and horror travel experience I have ever had. So slow like snail. We were to be picked up around 11.00am at Semporna Jetty but the person in-charge let us wait for about 3 hours. The service is so AWFUL.
I did not expect to be transferred to another resort, as I had been booked at Lato - Lato Resort. I was told that there is a renovation of the room. Why didn't they inform me earlier? The substitute room's price is not equal to the price that I have paid. It's a downgrade in room quality. Three other families also received the same, if not worse, treatment. After a day in substitute resort, the Lato-Lato person in-charge transferred us to Lato-Lato resort.
Upon arrival, there was a water shortage, and I was informed that the water would be supplied a few hours later. As for the food, the waiting time is very unreasonable, and the food is very little in quantity in the evening.
The resort needs a proper conduct of customer service. The owner and management displayed an ignorant attitude, perhaps unaware of the significance of the money and more opportunities that lay ahead.
