Tolong improve bab masakan.. Jangan mengunan kan towel stain.. Deco bilik nice.. Bila petang air nampak Kotor.. Staff freindly.. Sesuai untuk honeymoon... Bila malam tolong buat sesuatu macam buat aktiviti ke,tidak le sendu..... Air panas tak berfungsi.
We had an unpleasant experience while we’re staying at Nusakuya. To explain it briefly we had reached there quite late at night due to the agent arrangement was so slow enough. So there’s a delay for the boat transfer from the jetty to the resort. We had reached there at roughly 8pm and we had informed to our agents an early arrangement and request especially for the room and the special birthday dinner with the food Requested. But yet, we felt so disappointed that we had to experience the unpleasant experience. The room that we requested is supposed to be next to each other or maybe just a few unit different, but yet our room was given as Room 1 and Room 15 which it is totally unacceptable! We had requested it for a very long time before our arrival which I bet it’s more than a month planning and we always reminded or Agent name Oh Sempornaku Travel or OhhSem Travel about our decent request and it said that they will manage it. So, the dissatisfaction arouse so badly as we reached there at night and has been given the separate room which is 13 rooms gap. Does it even make sense? We need to walk here and there for numerous time to just get our cloths or basic amenities as we are coming in group and we shared most of the things. So it’s a total unacceptable for us. We did request for them to change our room and they even said we are unable to do that as we came late, they priorities a first come first serve basis which I bet it’s irrelevant. I felt very devastated, disappointed and frustrated that we had been treated like a beggar and they seems like not respected us at all as their beloved customers. Moving forward to their service and foods, their breakfast is very very basic, and the food are just the same for everyday with no variety. They need to improvised and make the foods more selections and please serve at least a different dish daily so to whomever that stays there for more than 2 nights can see the difference in the food that we had. The service staff is very good and I couldn’t complained more. They are giving their best to serve their customer and that is the only added point that makes me cools down and try to forgetting the unpleasant experiences that we had. The bad experience doesn’t just stop there, we had been asked to moved our room from Double room and triple room for only triple room. Triple room with 5 persons, just imagine. We are okay but how bad is the management with just 15 units that they had, they’re even unable to rearrange the guests and the booking accordingly? Just a soft reminder to whoever that planning to stay at Nusakuya, just bare in mind to make you arrangement clear as to avoid any inconvenience causes happened and please if you’re dealing with an agent, make sure you make a wise decision with the agent that you choose, you might ends up facing an unpleasant holiday experience like us as we choose a wrong agent, Ohh Sempornaku Travel @ Ohhsem Travel which we believed they’re famous and well known enough but with what experienced that we faced, it just way too different from what we expected it to be. I hope Nusakuya can really upgrade their management and the way their manage their limited units and please upgrade the facilities in the rooms especially the toilet, the Room 1 rain shower doesn’t even functioning and we need to take shower using pile. The main door at Room 15 is hard to closed and opened and I hope that they can fixed this issue so that the future guest can get a pleasant experience staying with Nusakuya.We had an unpleasant experience while we’re staying at Nusakuya. To explain it briefly we had reached there quite late at night due to the agent arrangement was so slow enough. So there’s a delay for the boat transfer from the jetty to the resort. We had reached there at roughly 8pm and we had informed to our agents an early arrangement and request especially for the room and the special birthday dinner with the food Requested. But yet, we felt so disappointed that we had to experience the unpleasant experience. The room that we requested is supposed to be next to each other or maybe just a few unit different, but yet our room was given as Room 1 and Room 15 which it is totally unacceptable! We had requested it for a very long time before our arrival which I bet it’s more than a month planning and we always reminded or Agent name Oh Sempornaku Travel or OhhSem Travel about our decent request and it said that they will manage it. So, the dissatisfaction arouse so badly as we reached there at night and has been given the separate room which is 13 rooms gap. Does it even make sense? We need to walk here and there for numerous time to just get our cloths or basic amenities as we are coming in group and we shared most of the things. So it’s a total unacceptable for us. We did request for them to change our room and they even said we are unable to do that as we came late, they priorities a first come first serve basis which I bet it’s irrelevant. I felt very devastated, disappointed and frustrated that we had been treated like a beggar and they seems like not respected us at all as their beloved customers. Moving forward to their service and foods, their breakfast is very very basic, and the food are just the same for everyday with no variety. They need to improvised and make the foods more selections and please serve at least a different dish daily so to whomever that stays there for more than 2 nights can see the difference in the food that we had. The service staff is very good and I couldn’t complained more. They are giving their best to serve their customer and that is the only added point that makes me cools down and try to forgetting the unpleasant experiences that we had. The bad experience doesn’t just stop there, we had been asked to moved our room from Double room and triple room for only triple room. Triple room with 5 persons, just imagine. We are okay but how bad is the management with just 15 units that they had, they’re even unable to rearrange the guests and the booking accordingly? Just a soft reminder to whoever that planning to stay at Nusakuya, just bare in mind to make you arrangement clear as to avoid any inconvenience causes happened and please if you’re dealing with an agent, make sure you make a wise decision with the agent that you choose, you might ends up facing an unpleasant holiday experience like us as we choose a wrong agent, Ohh Sempornaku Travel @ Ohhsem Travel which we believed they’re famous and well known enough but with what experienced that we faced, it just way too different from what we expected it to be. I hope Nusakuya can really upgrade their management and the way their manage their limited units and please upgrade the facilities in the rooms especially the toilet, the Room 1 rain shower doesn’t even functioning and we need to take shower using pile. The main door at Room 15 is hard to closed and opened and I hope that they can fixed this issue so that the future guest can get a pleasant experience staying with Nusakuya.
The view, the location, the atmosphere, the calmness, the water was just breathtaking. Basic but clean rooms no complaints whatsoever. A good place to relax and getaway from everything. Definitely can return after MCO as the food was a bit of a letdown. Otherwise... close to perfection
Gorgeous... Really a gem .. Hidden at Kuala Penyu ... Must see for yourself!! The owner was a generous gentleman name Mr. Max.. Had cool conversation over dinner time . Love evrytg about the place .. Staffs were awesome!!!
