Been here for a few time and never get disappoint by the service and cleanliness. Very convenient place to go to Glen shopping centre which’s located just opposite the main door of the building. Highly recommend
The location and facilities within the apartments were great however I was extremely disappointed that management was totally inflexible in the current situation. I had to cut my stay short due wot COVID19 and I could not get a refund although I had been staying for 10 days when I needed to leave. The manager said his management team would not refund, could offer a credit but not a refund. I find that in this crrent situation and Melbourne in its current state they could have been flexible. Thankfully we just got out of Melbourne before shut down and due to work I had to be in Geelong the follow weekend. This move cost me $480 - money that I do not have in this current time. It is the first and only time I have been really unhappy with a situation and had to then go and pay the same for accommadation in Geelong. I would certainly never recommend this place to stay due to this issue. Peoples plans change and accommodation facilities HAVE TO BE FLEXIBLE. Never once did the manager ask if I would accept a partial refund and a credit - not just a credit. Sorry I cannot be too much help but just want to warn travellers. However totally different story with The Waterfront in Geelong. Pleasant and flexible and nothing has been too much trouble so look out for that review.…
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