Dear Khun Theiceland
Thank you for taking the time to tell us about your experience at the Avista Grande Phuket Karon - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
For your information, regarding to the room cleanliness, I have spoken to our Executive Housekeeper to immediately improve.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.