Dear Khun Vimonrath,
Greetings from U Pattaya.
On behalf of U Pattaya, I am in receipt of your feedback comments regarding the insect that you found at U Pattaya. I would like to offer my unreserved apologies for the unexpected situation you received during your recent time with us. I sympathize and understand your concerns and that situation caused you inconvenience and loss of your quiet enjoyment.
At U Pattaya we pride ourselves on the standards of guest satisfaction we provide and we will have meeting with the team to specifically discuss your feedback comments in the areas we were sadly lacking. Thank you for bringing it to our attention. Once again we sincerely apologies for any inconvenience.
May I end by saying that we would relish the opportunity to welcome you again to enjoy a satisfying U Pattaya experience.
Best regards,
Suchitra Sirirak
General Manager