Dear Khun Supanee,
Warmest greetings from U Pattaya. First of all, please accept our apologies regarding to the unpleasant experiences you had uncounted with during your stay. Please rest assured that your comments made will not gone unnoticed and direct to my attention. I will seriously address all the feedback outlined with all team member for further improvement about guest service and to maximize highest satisfaction for our valued guest.
Thank you for your valued feedback and we look forward to welcoming you back in the future. Should you need further assistance, please do not hesitate to contact me.
Best regards,
Suchitra Sirirak
General Manager