Warm Greetings from U Samui!
Thank you again for your trust in us and I am very sorry to learn that your experience during your stay was not satisfying.
May I begin with apologizing for the miscommunication of our Reservation team, being not clear on the combination of the facebook promotion with the Travel Together Program. I have also sent to you an Email directly on this matter.
Again, I am truly sorry for this incident, those errors should not happen. Kindly accept my apology. Rest assured we already had a meeting with our team to specifically discuss the handling of your inquiry and proceeding communication.
Thank you for mentioning that you enjoyed our breakfast buffet in the morning, that the rooms are clean and beautiful and that our restaurant team provided a good service.
We would relish the opportunity to welcome you again to enjoy a satisfying U Samui experience!
With best regards, Jane Soergel (General Manager)