Dear Member,
Thank you for sharing your feedback on TripAdvisor.
On behalf of Anantara Vacation Club, our sister brand next door, we would like to apologize for the misunderstanding in regards to the maximum capacity of adults and children allow to stay in a villa or room, as well as rate charges for children.
Every villa and room type have a maximum number of adults and children (including infants) which are authorized by the resort to stay in, also in terms of pricing, no charges generally apply to infant from 0 to 3 years, while a special rate is guaranteed from 4 to 12 years old.
Once again, apologies for this short fall, as this should have been communicated better at time of reservation, and it seems that was not the case.
Despite the above, we enjoy a several number of returning guests at both Anantara Vacation Club and Anantara Bophut Koh Samui Resort and the entire team here would welcome the chance to see you back.
Best regards from Koh Samui Island!
Lutz Mueller
General Manager
lmueller@anantara.com