Hello HotHospitality (cool name, by the way!)
Firstly, thank you for taking the time to detail the impressions of your experiences here at the Retreat. Some fantastic points indeed.
I totally agree that many guests love to have the Ocean Views from their private pool retreats. For that reason, I would want to let future guests know that while some of the hillside Jungle Oasis Retreats have limited ocean views (such as your retreat did), some do not. So we still advise those people who want to have such views guaranteed, it is worth the extra to reserve one of our Ocean View Escapes on the higher levels of the hillside.
Great idea by the way....I'll have to add the "auto curtain opening" feature to my wishlist for the next renovation.
Also great feedback regarding our culinary team and their efforts. The soft shell crab rolls at Namu are another great insider tip of mine as well.
I also consider Tonic a hidden gem of the Retreat. Often overlooked, it is a peaceful haven in the Away Spa and stay tuned, we will be expanding our healthy culinary options there shortly.
Hammocks? Your desire is our command. We have recently installed many more along the beach! Plenty more locations to choose from when you next return, which hopefully will be soon.
So again, thank you for your comments and suggestions. As you know by now, we take notice and we do our best to continually improve and innovate. Overall we are thrilled that you enjoyed your "magical" W Retreat experience with us here in Samui.
I look forward to welcome you back and creating more magic when you return to the edge of Wonderland soon.
Warm wishes,
Nick Downing
General Manager.