Dear Khun nut_mee,

Firstly, I would like to express my sincere gratitude for sharing your thoughts on the experience you had at our hotel by having participated in our Guest Experience Survey.

I sincerely regret to learn certain expectations of yours were let down due to the perceived level of services from bed linen.
However, every customer as well as a valuable guest like yourself should not have to encounter those glitches in our services.

Please rest assured that here at the Bandara Beach Phuket, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in this area immediately.

I am sorry that your experience was not up to expectations and we did not match the trust you placed in us.

I remain hopeful we will hear from you again and have a chance to welcome you at the Bandara Beach Phuket in near future. Should you decide to give our hotel a second chance, I would be more than happy to personally take care of your arrangements.

Best regards,
Ekanant Srinaiban
General Manager

Dear Khun Kannika K,

It was my great pleasure to having you here with us at Bandara Beach Resort Phuket. Thank you so much for choosing us to be your stay. I am delightful to learn that you all have experience a great stay throughout your time.

Once again, thank you for your kind taking the time to share such a glowing feedback.

We look forward to welcoming and taking care of you on further occasion you visit Phuket.

With kind regards,
Ekanant Srinaiban
General Manager