Thanks for taking your time to provide your opinion of our hotel and its services. In regards to the wifi it states on all booking websites that wifi in the rooms is chargeable and free in Swing Bar for Swing bar customers. Swing Bar is directly across the road from Rich Resort. The wifi system in the hotel cost over 100,000 Thai baht in hardware and software card system server with multiple picostation access points on every floor. So yes you pay but at least you get a good signal and not 1 slow modem in the lobby like most budget hotels in Thailand. We try to keep the price of room as cheap as possible but we wanted to install a decent wifi system so we opted for a pay system or else we would have to charge more for the rooms to recoup the costs. All the guests if they are customers of Swing Bar have the option to use the wifi free in Swing Bar. The key deposit of 500 baht (15 USD) or even 1000 baht in hotels in Thailand is customary to cover any minor damages to the room. The deposit is given back to guest upon checkout once the housekeeping have inspected the room for damages. Thank you again for providing a review of our establishment.