Good morning from Renaissance Phuket
Thank you for your review and indeed for staying with us here on the island. We are delighted to hear you enjoyed the staff friendliness and world-class hospitality.
We look forward to welcoming you back again very soon, and to enjoying the fresh air of the national park.
cheers
Brad
General Manager and Multi Property Vice President- Marriott International Phuket

Good morning from Renaissance Phuket Resort & Spa
Thank you for your review. I would like to apologize for not delivering on our usual world class service levels. We pride ourselves on taking care of every guest, and this time it does seem we missed an opportunity to impress. We have full manning in the resort and at the time of your arrival, the resort was extremely busy. The hotel was fully booked which is great for all our associates as they love keeping busy and ensuring all our fantastic guests are always happy.
I need to advise that the international pilots are in fact working on private jets and commercial airlines based in Bangkok- they are domestic pilots only. In fact, all our foreign guests are based in Thailand as the hotel is not a state quarantine hotel, nor will it be. We do not discriminate against anyone when it comes to people staying with us. The safety and security of all our guests and associates is all times our number one priority.
Thanks again for your review and we do hope to have an opportunity to welcome back to Renaissance when your travels bring you back to Phuket.
cheers
Brad
General Manager and Multi Property Vice President- Marriott International Phuket

Good morning from Renaissance
Thank you for staying with us and for taking the time to share your experience. Mai Khao beach is indeed a truly popular place to stay and to enjoy the ocean, the national park and the peacefulness. So so happy to hear that you loved the breakfast experience- the rumours are correct!
Thanks again for your review and we look forward to welcoming you back again very soon when your travels bring you back to the island.
cheers
Brad
General Manager and Multi Property Vice President- Marriott International Phuket