Dear Valued Guest,

Warm greetings from Surintra Boutique Resort.

Please accept our sincere apologies for the issues that you have raised. We have discussed it to the relevant department the points you have mentioned and improvements had been done.

Thank you for taking your time to share your stay with us here and we hope to be of service to you again. We're always eager to hear what you liked, disliked and how we can improve them to be able to reach our guests satisfaction. Should you require further assistance or information, please do not hesitate to contact back to us.

Yours sincerely,

Marcelle R. Puntanar
Guest Service Supervisor
Surintra Boutique Resort