Dear Aviciiz,
Thank you for sharing your feedback regarding your recent stay at our hotel. We're sorry to hear that we did not meet your expectations and that you felt the experience did not live up to the price paid.
We apologize if the breakfast offerings did not meet your expectations. We strive to provide a variety of options to cater to different preferences, including both local and international cuisine. We appreciate your feedback and will take it into consideration as we continuously work to improve our offerings.
Regarding the food prices, we understand that it may seem higher compared to local establishments. As a 5-star hotel, we aim to provide high-quality ingredients and a memorable dining experience for our guests. However, we appreciate your feedback and will review our pricing to ensure it is fair and in line with guest expectations.
We're glad to hear that you enjoyed the beautiful beach and the convenience of being able to walk down and play in the water right away. Our staff takes pride in delivering excellent service, and we're pleased to know that they were lovely, welcoming, and helpful throughout your stay.
We appreciate your feedback as it helps us identify areas where we can make improvements. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
Best regards,
Frank Grassmann
General Manager
The Nai Harn, Phuket