Dear valued guests,

Warmest greetings from InterContinental Phuket Resort and thank you for your loyal patronage to InterContinental Hotel Group globally.

Frist of all, I would like to take this opportunity to thank you very much for your feedback

We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards. Whether the feedback is positive or negative, I believe we have the opportunity to learn and improve our way of working to provide the very best service possible. We have certainly learnt from your comments, carefully discussed internally and the necessary steps implemented to avoid reoccurrence.

I truly hope you will consider my gesture of apology and to return you soon back to InterContinental Phuket Resort as we hope to be given the opportunity of a second change and to show our commitment to True Hospitality For Everyone. Please contact me directly as and when you are ready to return as I will be delighted to personally make the required arrangements.

We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience

Warmest regards,

Bjorn Courage
General Manager

Dear value guests,

Greeting from InterContinental Phuket Resort, thank you very much for sharing your experience with us on TripAdvisor.

It makes my team and I proud to read your message and we are delighted that you had such an enjoyable and memorable stay with us. I also appreciate your comment about staff service. I will certainly share your comments with the whole team.

The entire team and I look forward to welcoming you back to our resort in the near future.


Warmest Regards,

Bjorn Courage
General Manager

Dear value guests,

Thank you for taking the time to share your feedback and it was such a pleasure to welcome you back to our resort ‘heaven on earth’. Our colleagues were thrilled to read your comments.

It makes my team and I proud to read your message and we are delighted that you had such an enjoyable and memorable stay with us. I also appreciate your comment for staff service. I will certainly share your comments with the whole team, especially Khun May, Khun Make, Khun Fee, Khun Bill, Khun Napha, Khun Dew, Khun Pailin, Khun Jenny, Khun Mike– I am sure this will bring a big smile. Thank you once again for these encouraging comments.

The entire team and I look forward to welcoming you back to our resort in the near future.

Warmest Regards,

Bjorn Courage
General Manager