Dear Sir / Madam

This time it is I look forward to your stay to the hotel, Thank you very much.
However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize.
All staff, this time thus your words that was charged, with everyone, and I was allowed to read.
Your words that I look forward this time, hereafter, we are will be the whip to Everyone of mind, staff, the future, with the aim of inn that can offer a large pleased by our customers, every day.
In this way the say it, but is exceedingly regret, it is now placed in the customer, someday also to the hotel, again, not sure towards you for your feet. Surely in that occasion, so that can compliment your improvement, inn of persons to all staff that day, I will overlap the desperate efforts.
This time your visitors, and, then we look forward to in this way, again grateful your words, deeply, I would like to thank.

Best regards,

Dear Sir / Madam

Thank you very much for staying at Best Western Hotel Fino Osaka Shinsaibashi
on your recent trip to Osaka and for taking time to share your experience with us.
We are very happy to know that you enjoyed your stay and overall hotel, rooms and location were to your satisfaction.
We hope that if you decide to visit Osaka again in the future you will choose our hotel as your destination.

Best regards,