Dear Guest,

Thank-you for your review and sharing you overall good experience at Hilton Tokyo.

Your comments on Checkers Brasserie and check in time is however concerning as I have never had anyone comment to wait the exact minutes to check in time. We always try our very best to get guests into their rooms as soon as possible and would never make guests wait a few minutes for check in time. This is definitely not the Japanese way, yes this country likes systems however service, common sense and guest satisfaction always takes precedence.

Checkers is also our most popular 'western' restaurant and has consistently high satisfaction ratings. I do apologise if you did not find the selection to your personal preference and will follow up with our chef to ensure temperatures are maintained at all times.

Thank you again for choosing Hilton and we look forward to welcoming you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo