Dear KrisB
Thank you for taking the time to share your comments on this forum following your recent stay at our resort.
I am sorry to read that we did not meet your expectations and for not being able to deal with you directly as my team know I am always available to meet guests and follow up any concerns they may have.
I acknowledge that the resort is not ideally designed for heavy rain as most of the public areas are designed on traditional thai open air salas.
Unfortunately we did experience a problem in the gymnasium building with a broken down pipe which caused the gym to flood. It has since been repaired.
The information regarding our location and access, including the details of boat schedule changes and cancellation due to weather conditions is listed on our website. I am sorry if you were not aware of this or if you travel agent has not informed you of this.
I have also taken note of your comments regarding housekeeping, the odour from behind the beach restaurant and I will follow this up further to ensure they are rectified.
Once again please accept my apologies that you were unable to resolve your concerns during you stay, but we do appreciate your feedback.
Best regards, David Martens