Dear Khun Katex999
First of all, we regret to learn of your dissatisfaction and inconvenience caused regarding the substandard services during your stay at Oakwood Hotel & Residence Sri Racha.
Please accept our sincere apology for the inconvenience caused by the incidents transpired. We certainly appreciate your patient and kind understanding. Please rest assured that all the incidents have been brought up to our top management to rectify the problems and to prevent situation like these from occurring again in the future.
Khun Katex999, I understand how disappointed you are due to the unexpected
and consecutive problems, but please be confident that we will always take care of you and bring back your trust on our service.
In the meantime, if there is anything we can do to assist during your stay and to make your stay
more enjoyable, please do not hesitate to us.
We also hope you will allow us to restore your confidence in Oakwood Hotel & Residence Sri Racha by returning to stay with us on your next visit to Bangkok so that we may demonstrate our commitment to serving
We will maintain our professional services on our further action and developments.
Somboon Nasueb (Alex)
Executive Assistant Manager F&B
Oakwood Hotel & Residence Sri Racha