Greetings Khun Panlan
First of all, we regret to learn of your dissatisfaction and inconvenience caused during your recent stay at Oakwood Hotel & Residence Sri Racha.
Your invaluable feedback leads to an emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest's expectations. We will certainly share your invaluable rating with our team and re-visit all the areas we need to do further improvement regardless.
Please accept our sincere apology in this regard.
We truly understand how disappointed you are due to unforeseen circumstances, but please be confident that we will always take care of you and bring back your trust in our genuine service.
We also hope you will allow us to restore your confidence in Oakwood Hotel & Residence Sri Racha by returning to stay with us on your next visit to Sri Racha so that we may demonstrate our commitment to serving you better.

Kind regards,

Somboon Nasueb (Mr.)
Hotel Manager
Oakwood Hotel & Residence Sri Racha

Dear Khun Miko_Chim,

We truly appreciate your sincere comments through TripAdvisor on our property and your fine observation on our staff interaction and correspondence. Your invaluable feedback leads to emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest expectations. We will certainly share them with our team and departments concern.

Once again, thank you very much for everything as well as your kind effort to spend time writing us the constructive notes. Oakwood Hotel & Residence Si Racha, our team looks forward to welcoming you and ensuring your stay with us is everything in the near future.

Please always let us know if we could be of your assistance for further enquiries and clarification. Your comfortable stay is our responsibility.

We will greatly appreciate your enormous collaboration with your further guidance and encouragement.


Kind regards,


Somboon Nasueb (Mr.)
Hotel Manager
Oakwood Hotel & Residence Sri Racha

Dear Khun Kulvadee-Rushton,

We appreciate your sincere comments through TripAdvisor on our property and your fine observation through our staff member. Your invaluable feedback leads to emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest expectations. We will certainly share them with our team and departments concern.

Once again, thank you very much for everything as well as your kind effort to spend time writing us the constructive evaluation. Oakwood Hotel & Residence Si Racha, our team looks forward to welcoming you and ensuring your stay with us is everything in the near future.

Please always let us know if we could be of your assistance for further enquiries and clarification. Your comfortable stay is our responsibility.

We will greatly appreciate your enormous collaboration with your further guidance and encouragement.


Kind regards,

Somboon Nasueb (Mr.)
Hotel Manager
Oakwood Hotel & Residence Sri Racha