Greetings Khun Kosiny,
Thank you for taking the time to review our property, your comments are very much valued
First of all, we regret to learn of your dissatisfaction and inconvenience caused during your recent stay at Oakwood Hotel & Residence Sri Racha.
Your invaluable feedback leads to an emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest's expectations. We will certainly share your invaluable rating with our team and we will revisit all the areas we need to improve soonest possible.
We truly understand how disappointed you are due to the unforeseen circumstances and all issues, but please be confident that we will always take care of you and bring back your trust in our genuine service. Please accept our sincere apology in that regard.
We also hope you will allow us to restore your confidence in Oakwood Hotel & Residence Sri Racha by returning to stay with us on your next visit to Sri Racha so that we may demonstrate our commitment to serving you better.
Kind regards,
Somboon Nasueb (Mr.) Hotel Manager
Oakwood Hotel & Residence Sri Racha