Thank you sharing your experience on Tripadvisor.
It concerns me to read about the challenges you had with your stay in October last year in regards to the smell from bathroom. Please rest assured that your feedback has been shared with the concerned department to ensure that we look into any areas of improvement. We always strive for guest satisfaction in all aspects of our service, and for the fact that we have not met your expectations, I would like to apologize.
Notwithstanding the above, I trust that the rest of your stay in Koh Chang was an enjoyable one. We hope to have the chance to welcome you back and provide you with the quality customer service we are well-known for.
Executive Assistant Manager