ไม่เหมาะสําหรับครอบครัว! - โรงแรมโนโวเทล ลอนดอน เวสท์

Dear Maryam,
Thank you for your feedback,

We are sorry that you felt our usual high standards were not met and this will be addressed with our housekeeping team.

We also regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team.

We hope to welcome you again in the future.
Best wishes,

Ashleigh Hector, Guest Relations Executive