สกปรกและไม่เป็นประโยชน์ - โรงแรมโนโวเทล ลอนดอน เวสท์

Dear Collin,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We are deeply disheartened to learn of the challenges you experienced, particularly with the air cooling system. We fully understand how essential a comfortable room temperature is, and we regret that the alternative solution of a fan did not meet your expectations.

Additionally, the condition of the bed sheets and carpet you described falls short of our usual standards of cleanliness and presentation. Please accept our most sincere apologies for these oversights.

We are also very concerned to hear that your concerns were not promptly addressed by our team. This does not reflect the high level of service we are committed to providing our guests. Rest assured, your feedback is being taken seriously, and we will take the necessary steps to improve our communication and service responsiveness moving forward.

Thank you once again for bringing these matters to our attention. We sincerely hope to have the opportunity to restore your confidence in us during a future stay.

Warm regards,

Anastasios Agiannitis, Guest Relations Manager