ใช้งานได้สะดวกสบาย - โรงแรมโนโวเทล ลอนดอน เวสท์

Dear Geraint,
Thank you for taking the time to share your review.

It's great to know that you found our location to be ideal for your requirements.

However, we are sorry that your recent stay at our hotel didn't meet all your expectations and that you felt we fell short of our high service standards. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. Rest assured that we will use your feedback to address this matter with our team.

We hope we will have the opportunity to see you again in the future.
Best regards,

Ashleigh Hector, Guest Relations Executive