การต้อนรับที่เป็นกันเอง... - โรงแรมโนโวเทล ลอนดอน เวสท์

Dear Viper,
Thank you for taking the time to share your review.

We are delighted that you enjoyed the friendly service at our reception, the quality of our breakfast offerings, and the overall ambience of our hotel. It is great to hear that our proximity to the tube station, mall, buses, and local dining options added convenience to your stay.

However, we regret to hear about your observations regarding the condition of the rooms and the inconsistencies in our housekeeping services. Rest assured, we are dedicated to maintaining our facilities and ensuring our guests' comfort. We are sorry that our quality of service varied during your visit and are reviewing your comments with our team in order to improve our service.

Nonetheless, we hope you were able to appreciate our hotel's ideal location for both leisure and business travelers, being just a short stroll from the Hammersmith Apollo and Westfield London, with easy access to public transport that can take you to the heart of the city.

We hope we will have the opportunity to see you again in the future.
Best regards,

Anastasios Agiannitis, Guest Relations Manager