แผนกต้อนรับไม่ยืดหยุ่น... - Hyatt Place London City East

Dear Nicholaass,

Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced regarding the storage of your fitness bag during your recent stay. We understand how important flexibility and accommodating guest requests are, and I am sorry that we fell short of your expectations.

While our rooms and location seem to have met your needs, it is clear that our service did not. Please accept my deepest apologies for any inconvenience caused by our inability to store your bag. I understand that you are a seasoned traveller with high expectations, and I regret that we did not live up to the standard you have come to expect from the Hyatt brand.

I would like to assure you that your feedback has been shared with the team, including Philip, to review our policies and improve our guest service. We aim to provide a seamless experience for all our guests, and your comments will help us to achieve this goal.

While I understand that you have chosen to stay with another hotel for your upcoming trip, I hope you might reconsider and give us another chance in the future. We would love the opportunity to provide you with the exceptional service and flexibility you deserve.

Thank you once again for your valuable feedback.

Warm regards,

Laura Jnausaite

Guest Service Manager
laura.janusaite@hyatt.com