มันช่างน่ากลัวจริงๆ... - Hyatt Place London City East

Dear 933maz,

I am sincerely sorry to hear about the incredibly disappointing experience you had during your stay at Hyatt Place London City East.

I apologize for the malfunctioning air conditioning and refrigerator in your room, which resulted in an uncomfortable temperature. It is unacceptable that our team did not effectively address your concerns when you brought them to our attention at the reception. Please know that we take your feedback seriously, and we will investigate why your concerns were not resolved promptly.

Your feedback is invaluable to us, as we continuously strive to improve our services and ensure that all our guests have a comfortable and enjoyable stay. I regret that we fell short of meeting your expectations on this occasion.

If you would be willing to discuss your experience further or provide more details, please feel free to contact us. Again, I apologize for the inconvenience caused and appreciate your understanding.

Warm regards,

Fabio Abrunhosa
Guest Experience Manager
Hyatt Place London City East