พยายามให้ดูดี แต่ยังไม่สําเร็จ - โรงแรมเมอร์เคียว แมนเชสเตอร์ พิคคาดิลลี่

Thank you for sharing your detailed feedback with us. I sincerely apologize for the challenges you experienced during your stay, as this is certainly not the level of service we aim to provide.

I’m sorry to hear about the condensation issue, which affected the view from your room on the 9th floor. We understand that enjoying the view is an important part of the guest experience, and we will look into this to see how we can better manage it in the future.

Regarding the room service and your request for decaffeinated tea, I apologize for the miscommunication and the lack of follow-up. It's disappointing to hear that our housekeeping team did not return with the teabags as requested. Rest assured, we will address this with the team to prevent such lapses from happening again. It’s essential that we are fully prepared to meet our guests' needs, and your experience highlights an area we need to improve.

I also regret that the food during the conference lunch did not meet your expectations. It is unacceptable that the variety of food was limited when you arrived, and that the chicken dish you were told about never materialized. We are taking this seriously and will ensure that our service during events is both timely and consistent to avoid disappointing our guests in the future.

I understand the inconvenience caused by the lack of toilets on the restaurant and conference room floor, particularly with your mobility difficulties. We recognize that accessibility is crucial, and we will review our facilities to see how we can better accommodate guests with similar needs. I appreciate you bringing this to our attention, as it helps us identify important areas where we can improve.

Finally, I regret that the lighting in your room was not up to standard. A comfortable and well-lit room is essential to creating a welcoming atmosphere, and I’m sorry that this was not the case during your stay. We will be looking into the lighting arrangements in our rooms to ensure they are more practical for our guests.

Once again, I apologize for the issues you encountered, and I thank you for taking the time to share your feedback with us. We value your input and will use it to improve our service. Should you give us another opportunity to welcome you in the future, we would be grateful for the chance to provide a much more positive experience.