บริการที่น่าผิดหวัง - อดาจิโอ ปารีส ตูร์ เอฟแฟล์

Dear Guest,
Thank you for taking the time to share your candid feedback.

We apologize for the inconvenience you faced during your stay at our aparthotel. Our goal is to provide high-quality service and accommodations, and it appears we fell short in this instance. We understand the importance of a welcoming and efficient reservation process and regret any confusion over the change to your reservation. We have taken note to ensure clear communication in the future.

Regarding the level of cleanliness, we have a dedicated team who works hard to maintain our apartments, and your comments have been shared with them to reinforce our high standards. Additionally, our amenities are designed to offer comfort and convenience, and we regret that we did not meet your expectations on this occasion.

We are sincerely sorry that you perceived our staff as anything less than courteous and professional. This is not indicative of the high level of service we aim to provide, and we will be addressing your comments with our team to ensure an improved experience for all our guests.

We would like to welcome you back for an improved visit in the future.
Best regards,

Elie El Hayek, General Manager