Accor... - โรงแรมโนโวเทล ฟิเรนเซนอร์ดแอโรปอร์โต

Dear marioleonardoemilioa, thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to inform you that ACCOR is provide to avoid all plastic amenities so this is the reason why our front desk lady told you about paper cups. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando